Terms and Conditions
Terms and Conditions
This website is owned and run by the Changing Minds Trust (Changing Minds), a national not-for-profit organisation operated entirely by those with personal experience of recovery from mental health and/or addiction issues. We work in the broad area of wellbeing services, advocacy, human rights, and health policy.
In New Zealand, when you use a health or disability service you have rights. To find out more, to make a complaint or to provide feedback, please click here.
Complaints and Feedback:
We welcome your feedback. Any comments or complaints should be directed to operations@changingminds.org.nz If you require personal health advice, please consult your health professional.
Disclaimer:
This agreement sets forth the terms and conditions which apply to the use by you of the Changing Minds website and any other service offered/operated by Changing Minds.
The right to use any product or service offered is personal to you and is not transferable to any other person or entity.
Changing Minds reserve the right at any time to change or discontinue any aspect or feature of their website.
Any information provided on this website is to be used for informational/educational purposes only and should not be used as a substitute for seeking professional care.
For further information, please consult your health professional. Any feedback on the information provided should be emailed to operations@changingminds.org.nz.
While every care has been taken in the preparation of the information contained in this website, users are reminded that Changing Minds cannot accept any legal liability for any errors or omissions or damages resulting from reliance on the information contained in this website.
The views expressed do not necessarily reflect those of the Changing Minds Trust or its staff. Any complaints should be directed to operations@changingminds.org.nz.
Privacy Policy:
We recognise and respect the importance of protecting your privacy. By providing us with your personal information, you consent to the collection, holding, use and disclosure of your personal information in accordance with this Privacy Policy.
Information like your email address is needed so you can receive our response to any request you have made via our online forms. We ask for minimal contact information and will contact you using the email address supplied only to provide you with the information you have requested and/or link you in with support if you would find this useful.
Please be assured your personal information is stored securely and is only accessible to key staff at Changing Minds should follow-up be needed, as described above. It is not accessible to any other agency.
Confidentiality:
We are committed to protecting your privacy. Any personal information provided to us will be treated in accordance with the Privacy Act 2020 and not be used or disclosed other than as described in this Privacy Policy.
The use of any customer information is strictly confidential and will never be given or sold to any other parties.
We will not disclose any of your personal information, except for the following reasons:
For statistical purposes
When it is required by law
To protect the rights of Changing Minds
When permission has been granted to do so
If we have concerns for your wellbeing or recognise you may be in mental distress, in which case we may pass your details onto health providers, or the NZ Police if we deem your state of mind to be of danger to yourself or to others.
Information Collected:
Changing Minds collects and uses a limited amount personal information including: names, addresses, telephone numbers, e-mail addresses and feedback survey data.
We reserve the right to use and track non-personally identifiable information from our official website(s), such as usage and volume statistics, for research purposes and to further develop our website(s).
How Information Is Used:
For direct communications relating to any information you have requested from us.
For statistical analysis used in reporting and to improve our operations and communications.
Data Security:
We use a variety of data security measures intended to ensure the confidentiality and integrity of your personal information.
We do not hold personal information for longer than is required for the purpose for which the information was gathered.
Access and Correction Of Information:
Under the Privacy Act 2020 you have the right to access and request a correction to your personal information. To ensure that your recorded personal information is accurate and up-to-date, please notify us of any changes to your personal details as soon as possible.
Copyright:
Unless otherwise indicated, the material available on this website is protected by Changing Minds copyright. You can reproduce this Changing Minds copyright material free of charge without further permission, as long as you:
reproduce the material accurately
do not use the material in a derogatory manner or a misleading context, and
acknowledge the source and copyright status of the material.
Permission to use copyright material does not extend to any material on this site that is identified as being the copyright of a third party. Please note that this licence does not apply to any logos, emblems and trademarks on the website or to the website’s design elements. Those specific items may not be re-used without express permission.